MyAccounts

Privacy Policy

Last Updated: March 26, 2026

At MyAccounts (provided by Excel Business Services), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect the following types of information:

  • Account Information: Name, email address, company details, and password/passkey credentials.
  • Financial Data: Receipts, invoices, expense details, VAT numbers, and transaction data uploaded by you.
  • Usage Data: IP address, browser type, device information, and interaction with the Service.
  • Payment Information: Subscription payment details (processed securely by our third-party payment processors).

2. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual Necessity: To provide the Service to you as per our Terms & Conditions.
  • Legal Obligation: To comply with financial record-keeping laws (e.g., Revenue Commissioners requirements).
  • Legitimate Interests: To improve our Service, prevent fraud, and ensure network security.
  • Consent: For specific marketing communications (which you can withdraw at any time).

3. How We Use Your Data

We use your data to:

  • Provide, operate, and maintain the MyAccounts platform.
  • Process and extract data from uploaded receipts using OCR/AI technology.
  • Generate expense reports and ERR (Enhanced Reporting Requirements) submissions.
  • Communicate with you regarding your account, updates, and support.
  • Comply with legal and regulatory obligations.

4. Data Storage & Security

  • Your data is stored securely on servers located within the European Economic Area (EEA).
  • We employ industry-standard security measures, including encryption (SSL/TLS) for data in transit and at rest.
  • Access to your data is strictly limited to authorized personnel and necessary service providers.

5. Data Sharing & Processors

We do not sell your personal data. We may share data with trusted third-party service providers (Data Processors) who assist us in operating the Service, such as:

  • Cloud hosting providers (e.g., AWS, Azure, DigitalOcean).
  • Payment processors (e.g., Stripe, PayPal).
  • OCR/AI technology providers for data extraction.
  • Analytics providers (e.g., Google Analytics) – see our Cookie Policy.

All Data Processors are bound by data processing agreements to ensure GDPR compliance.

6. Data Retention

We retain your personal and financial data for as long as necessary to provide the Service and comply with legal obligations. Typically, financial records are retained for a minimum of 6 years in accordance with Revenue Commissioners rules. See our Data Retention Policy for details.

7. Your Rights

Under GDPR, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can correct inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your data (subject to legal retention requirements).
  • Right to Restrict Processing: You can ask us to limit how we use your data.
  • Right to Data Portability: You can request your data in a structured, commonly used format.
  • Right to Object: You can object to processing based on legitimate interests.

To exercise these rights, please contact us at privacy@excelbusinessservices.ie.

8. Data Breach Handling

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Data Protection Commission (DPC) within 72 hours and, where appropriate, notify you without undue delay.

9. International Transfers

If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or a prominent notice on our website.

11. Contact Us

For any privacy-related queries, please contact our Data Protection Officer at privacy@excelbusinessservices.ie.